Complaint management
| Structured complaint management was introduced: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Written concept exists: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Handling of oral complaints is regulated: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Handling of written complaints is regulated: Yes |
|
innerhalb des Klinikverbundes - Beschwerdemanagement etabliert |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Alexander Vetter
Beschwerdemanager (Assistenz der Krankenhausleitung - TIR/ERB/KEM)
St.-Peter-Str. 31
95643 Tirschenreuth
Phone:
09631
-87-30262
Fax: 09631-87-30119
Mail:
ga.onk@rettev.rednaxela
Advocates
Eva Höcht
Patientenführsprecherin
St.-Peter-Str. 31
95643 Tirschenreuth
Phone:
09631
-87-30111
Fax: 09631-87-30119
Mail:
ga.onk@thceoh.ave
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |