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kbo-Lech-Mangfall-Klinik Agatharied

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Elke Sellmann-Schmidt

Qualitätsmanagementbeauftragte

St.-Agatha-Str. 1a
83734 Hausham/Obb.

Phone: 08191 -333-2947
Mail: ed.obk@nnamlles.ekle

Advocates

Claudia Kiesewetter

Patientenfürsprecherin

St.-Agatha-Str. 1a
83734 Hausham/Obb.

Phone: 08026 -393-4065
Mail: ed.obk@retteweseik.aidualc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Zuweiserbefragungen werden bedarfsorientiert durchgeführt.