Klinikum für Psychiatrie, Psychotherapie und Psychosomatik des Rudolf-Sophien-Stifts

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Feedbackbriefkasten auf Station

Handling of oral complaints is regulated: No

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Laura Preuß

Qualitätsmanagementbeauftragte

Leonberger Str. 220
70199 Stuttgart

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No