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BG Unfallklinik Frankfurt am Main gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carina Ott

Leitung Qualitätsmanagement

Friedberger Landstraße 430
60389 Frankfurt

Phone: 069 -475-2187
Mail: ed.trufknarf-ugb@kcabdeef

Advocates

Lothar Jung-Hankel

Patientenführsprecher

Friedberger Landstraße 430
60389 Frankfurt

Phone: 069 -475-2948
Mail: ed.trufknarf-ugb@rehcerpsrheufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes