Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Carina Ott
Leitung Qualitätsmanagement
Friedberger Landstraße 430
60389 Frankfurt
Phone:
069
-475-2187
Mail:
ed.trufknarf-ugb@kcabdeef
Advocates
Lothar Jung-Hankel
Klinikseelsorger, evangelischer Pfarrer, Patientenfürsprecher
Friedberger Landstraße 430
60389 Frankfurt
Phone:
069
-475-2948
Mail:
ed.trufknarf-ugb@rehcerpsrheufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |