Complaint management
| Structured complaint management was introduced: Yes |
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Eingeführt Anfang 2012 und seitdem kontinuierlich weiterentwickelt |
| Written concept exists: Yes |
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| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Contact persons
Annette Heinrich
Hausmanagement
27342 Rotenburg (Wümme)
Phone:
04261
-77-2010
Fax: 04261-77-2002
Mail:
ed.enilno-okaid@KITIRKdnuBOL
Iris Kahnert
Sekretariat Theologischer Direktor
27342 Rotenburg (Wümme)
Phone:
04261
-77-2213
Fax: 04261-77-2667
Mail:
ed.enilno-okaid@KITIRKdnuBOL
Advocates
Gerd Smolka
Patientenfürsprecher
27342 Rotenburg (Wümme)
Phone:
0162
-2647-209
Mail:
ed.enilno-okaid@rehcerpsreufnetneitap
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Anonymous input options exist: Yes Website of the contact form zusätzliche Meinungskarten |
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Patient surveys were conducted: Yes Alle 3 Jahre in den zertifizierten Organzentren |
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Referral surveys were conducted: Yes Alle 3 Jahre in den zertifizierten Organzentren |