Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Steffen Domberg
Qualitätsmanagement, Lob- und Beschwerdemanagement
Phone:
07321
-33-2012
Mail:
ed.miehnedieh-nekinilk@grebmod.neffets
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |