Complaint management
| Structured complaint management was introduced: Yes |
|
https://www.joho.de/kontakt/feedback |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Saskia Melodie Jakubowski
Leitung Qualitäts- und Risikomanagement
Beethovenstr. 20
65189 Wiesbaden
Phone:
0611
-177-1118
Fax: 0611-177-1156
Mail:
ed.ohoj@mq
Nanette Aghina
Qualitäts- und Risikomanagement
Beethovenstr. 20
65189 Wiesbaden
Phone:
0611
-177-1119
Fax: 0611-177-1156
Mail:
ed.ohoj@mq
Silke Schmidt
Qualitäts- und Risikomanagement
Beethovenstr. 20
65189 Wiesbaden
Phone:
0611
-177-1119
Fax: 0611-177-1156
Mail:
ed.ohoj@mq
Advocates
Berthold Müller
Patientenfürsprecher
Beethovenstr. 20
65189 Wiesbaden
Phone:
0611
-177-4185
Fax: 0611-177-1156
Mail:
ed.ohoj@relleuM.dlohtreB
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |