Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Regelmäßige quartalsbezogene systematische Auswertung |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Norma Schober
Qualitätsmanagementbeauftragte
Am Europakanal 71
91056 Erlangen
Phone:
09131
-753-2893
Mail:
ed.rfm-nekinilkskrizeb@rebohcs.amron
Holger Frank
Servicestelle Feedback
Am Europakanal 71
91056 Erlangen
Phone:
0981
-4653-2012
Mail:
ed.rfm-nekinilkskrizeb@kcabdeef
Rosi Schmitt
Patientenfürsprecherin
Am Europakanal 71
91056 Erlangen
Phone:
0151
-15714244-
Mail:
gro.xobliam@ttimhcs.isor
Anonymous input options exist: No |
Patient surveys were conducted: Yes ◦ Regelmäßige kennzahlenorientierte Auswertung |
Referral surveys were conducted: Yes |