St. Elisabethen-Krankenhaus Lörrach gGmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Sandy Mingo

Rückmeldemanagement

Phone: 07621 -171-8787
Fax: 07621-171-5190
Mail: ed.hkile@ognim.s

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

Einweiserbefragungen werden im Brustkrebszentrum alle drei Jahre durchgeführt.