Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gisela Dany
Sekretariat Klinikoberin
Phone:
0651
-947-3387
Fax: 0651-947-3386
Mail:
ed.suahrettum@gynad
Sabrina Memmesheimer
Sekretariat Klinikoberin
Phone:
0651
-947-3387
Fax: 0651-947-3386
Mail:
ed.suahrettum@remiehsemmem.anirbas
Advocates
Telse Radeloff-von Drathen
Patientenfürsprecherin
Phone:
0651
-683-0
Mail:
ed.suahrettum@nirebokinilk
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |