Helios Universitätsklinikum Wuppertal -Schmerzklinik Bergisch Land

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Tanja Bertol

Beschwerdemanagement für die Standorte Barmen, Elberfeld und Bergisch Land (Schmerztherapie)

Frank Blasius

Patientenfürsprecher gemäß Krankenhausgesetz NRW

Anonymous input options exist: Yes

als anonyme Meinungskarte

Patient surveys were conducted: No

Referral surveys were conducted: Yes
Website for the referrer survey