Complaint management
| Structured complaint management was introduced: Yes |
|
Zentrales Beschwerdemanagement, patientenorientiert |
| Written concept exists: Yes |
|
Rückmeldebögen, Kontaktformular, Internet, Patientenfürsprecher |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
|
Unternehmensanweisung |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb 4 Wochen |
Explanations
Klinisches Risikomanagement
Contact persons
Susanne Gress
Beschwerdemanagement
Hedelfinger Str. 166
73760 Ostfildern
Phone:
07022
-78-24000
Fax: 07021-88-5228400
Mail:
ed.nekinilk-suidem@sserg.s
Advocates
Günter Kilian
Patientenfürsprecher
Hedelfinger Str. 166
73760 Ostfildern
Phone:
0711
-4488-18807
Mail:
ed.nekinilk-suidem@rehcerpsreufnetneitap-RKm
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes in Fachzentren, Klinik für Psychiatrie, Reinigungsmanagement |
| Referral surveys were conducted: Yes |