Complaint management
| Structured complaint management was introduced: Yes |
|
zentrales Beschwerdemanagement, patientenorientiert |
| Written concept exists: Yes |
|
Rückmeldebögen, Kontaktformular, Internet, Patientenfürsprecher |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
|
Unternehmensanweisung |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb 4 Wochen |
Contact persons
Konstantina Matopoulou
Beschwerdemanagement/Teamassistentin der Klinikleitung/Standortsekretariat
Hedelfinger Str. 166
73760 Ostfildern
Phone:
0711
-4488-14000
Fax: 0711-4488-15009
Mail:
ed.nekinilk-suidem@tairaterkestrodnats-rkm
Katarzyna Etminan
Beschwerdemanagement/Teamassistentin der Klinikleitung/Standortsekretariat
Hedelfinger Str. 166
73760 Ostfildern
Phone:
0711
-4488-14000
Fax: 0711-4488-15009
Mail:
ed.nekinilk-suidem@tairaterkestrodnats-rkm
Advocates
Dietmar Brendel
Patientenfürsprecher
Hedelfinger Str. 166
73760 Ostfildern
Phone:
07021
-88-00
Mail:
ed.nekinilk-suidem@rehcerpsreufnetneitap-NKKm
Franz Steiner
Patientenfürsprecher
Hedelfinger Str. 166
73760 Ostfildern
Phone:
07021
-88-48840
Mail:
ed.nekinilk-suidem@rehcerpsreufnetneitap-NKKm
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes in allen Fachzentren, Klinik für Psychiatrie, Reinigungsmanagement |
| Referral surveys were conducted: Yes |