Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jacqueline Grosskopf
Mitarbeiterin QM
Benekestr. 2-8
61231 Bad Nauheim
Phone:
06032
-996-6210
Fax: 06032-996-2703
Mail:
ed.kinilk-ffohkcrek@fpokssorg.j
Advocates
Maria Helena Möbs
Patientenfürsprecherin des Wetteraukreises
Benekestr. 2-8
61231 Bad Nauheim
Phone:
0152
-21958738-
Mail:
ed.xmg@sb¶Ãm.aneleh-airam
Sinan Sert
stv. Patientenfürsprecher des Wetteraukreises
Benekestr. 2-8
61231 Bad Nauheim
Phone:
0151
-15025953-
Mail:
moc.loa@1tresnanis
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: No Nach erfolgter Prozessoptimierung der Einweisererfassung geplant |