Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Monika Heidenmann
Pflegedirektorin / QM-Koordinatorin
Holzstraße 4a
67346 Speyer
Phone:
06232
-133-271
Fax: 06232-133-293
Mail:
ed.reyeps-suitnecniv@nnamnedieh.m
Bernhard Fischer
Verwaltungsdirektor
Holzstraße 4a
67346 Speyer
Phone:
06232
-133-217
Fax: 06232-133-218
Mail:
ed.reyeps-suitnecniv@gnutlawrev
Klaus Diebold
Verwaltungsdirektor
Holzstraße 4a
67346 Speyer
Phone:
06232
-133-217
Fax: 06232-133-218
Mail:
ed.reyeps-suitnecniv@gnutlawrev
Advocates
Genovefa Rode
Patientenfürsprecherin
Holzstraße 4a
67346 Speyer
Phone:
06232
-133-0
Mail:
ed.reyeps-suitnecniv@gnutlawrev
|
Anonymous input options exist: Yes Website of the contact form Briefkästen zum Einwurf Patientenfragebögen / sonstige Mitteilungen im Haus verteilt |
|
Patient surveys were conducted: Yes Website for the patient survey Kontinuierliche Patientenbefragung im gesamten Haus |
|
Referral surveys were conducted: Yes Fortlaufender, persönlicher Kontakt, Runde Tische |