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Kreisklinik Wolfratshausen gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Reichart

Qualitätsmanagementbeauftragter, Meinungs- und Beschwerdemanagement

Phone: 08171 -75-111
Fax: 08171-75-206
Mail: ed.nesuahstarflow-kinilksierk@trahciert

Advocates

Eva-Maria Hillebrand

Patientenfürsprecherin

Phone: 08171 -75-293
Mail: ed.nesuahstarflow-kinilksierk@dnarbellihme

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes