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Urologische Klinik München - Planegg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Tom Jahn

Qualitätsmanagementbeauftragter

Germeringer Straße 32
82152 Planegg

Phone: 089 -85693-2566
Fax: 089-85693-2526
Mail: ed.pmku@nhaj

Advocates

Karin Buchsteiner

Leitende Studienassistentin

Germeringer Straße 32
82152 Planegg

Phone: 089 -85693-2525
Mail: ed.pmku@renietshcub

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes