Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Julia Schubert
Qualitätsmanagementbeauftragte
Germeringer Straße 32
82152 Planegg
Phone:
089
-85693-2569
Fax: 089-85693-2526
Mail:
ed.pmku@trebuhcs
Advocates
Oliver Schleicher
Stellv. Patientenfürsprecher; Onkologischer Fachpfleger
Germeringer Straße 32
82152 Planegg
Phone:
089
-85693-2543
Fax: 089-85693-2523
Mail:
ed.pmku@rehcielhcs
Annemarie Pleyer
Patientenfürsprecherin; Ressortleitung Pflege,
Germeringer Straße 32
82152 Planegg
Phone:
089
-85693-2455
Fax: 089-85693-2523
Mail:
ed.pmku@reyelp
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |